Avaya Definity Callmaster IV

Definity Callmaster IV

Definity call center station for use with headset. Integrates beautifully into 2-wire or 4-wire environments. The Recorder Interface Module (RIM) so often an extra cost option is built right in. The Callmaster IV complies with FCC Class B, so that when used with a Definity Extender, agents can work from the comfort of theit own homes.

The Avaya Callmaster IV is Headset Compatible. It requires a Plantronics P10 Amplifier to connect to it, then any H Series Plantronics Headset.

The Avaya Definity Callmaster IV Phone is only compatible with the Avaya Definity Telephone system, and is not suitable for home use.

• Built-in Recorder Interface Module (RIM) enables conversations to be recorded
• Supports telecommuting agents with FCC Part B approval for home use; works with Definity Extender
• Dual headset jacks accommodate left and right handed agents as well as aid in training
• Designation Card can now be sent through a laser printer for more precise labeling. 2 or 4-wire RIM solution included in every terminal
• Pick up and release calls with a touch of a button
• Optional zip-tone operation (for rapid sequence calling)
• Programmable LCD can show time, date, Direct Number Identification Service (DNIS), Automatic Number Identification (ANI), VuStats and more
• Supertwist technology makes the LCD far more visible than conventional LCDs
• 2-line, 40-character supertwist LCD with multi-line scrolling.
• Display scrolling to access even more information
• Timer function show elapsed time on call in progress or any other operation
• 6 call appearance buttons
• 15 programmable feature buttons
• Log-in and release buttons
• Conference, hold, drop and transfer buttons
• Mute button
• Personalized ring
• Separate up/down volume buttons
• Adjunct Jack used for connecting compatible adjunct equipment such as an S101A or S201A Speakerphone, a 502A Adapter, or a 500A Headset Adapter.

Requirements:

• Definity Enterprise Communications Server (ECS), System 75 (R1V3 or higher) or System 85 (R2V3 or higher) digital port connection
• 2 wire TN2181 circuit card (63841)
• 4 wire TN754C circuit card (63114)
• Carbon compatible headsets
• Call Center software
• Modular-to-PJ327 adapter for headsets/handsets
• Handset kit is optional and ordered separately