Shipping & Returns
STORE TERMS
SHIPPING, RETURNS, REFUNDS PAGE:


Return Policies Northern Bell is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange . Simply contact our store to receive instructions on returning your purchase. The following conditions apply:

Shipping is non-refundable* A 30% Restocking Fee applies to all returns and must be received within 14 days of the date of invoice. (provided item is repacked according to factory standards & without excess wear) Returns are accepted only on items with a minimum purchase price of $ 100.00. No returns on hard drives,software,key codes,voicemails, headsets or special order items. *Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund

Shipping Policies Shipping to and from Northernbellnetworks.com is at the customer's expense and varies according to weight, size, shipping type and location. For orders over $500.00, we offer FREE shipping within the contiguous United States. All items will be shipped insured.

When will I receive my order?

The majority of orders are shipped the same day as placed.  If there is any significant delay in shipment, you will be contacted promptly by one of our friendly service representatives.  We provide FREE Ground Shipping (Continental US Only) on every online order over $500.00, and offer 2-day, and Overnight services.  For orders shipped via Ground, please use the Ground Services Shipping Map below to determine when your order will arrive.

Shipping Method Service Delivery Time Ground in 1-5 days depending on delivery distance 2nd Day Air* by 4:30 p.m. second business day Next Day Air Saver* by 3 p.m. next business day to most US addresses Next Day Air* by 10:30 a.m. next business day     *Express Service orders must be received by 4:00 pm EST for same day service.  For complete service info, please go to FedEx.com.

NOTE: The Yahoo Store! shopping cart will not calculate Express orders over 150 lbs.  For orders weighing over 150 lbs, the shipping cost will be calculated by our shipping department and added to the total of the order.

FedEx Ground Services Map (Continental US Only)