BCMNortel BCM 200/400 Call Center Basic to Professional Upgrade With Reporting Software Authorization Code (NTBU0748)Nortel BCM 200/400 Call Center Basic to Professional Upgrade With Reporting Software Authorization Code:
Nortel Networks Call Center Basic to Professional Upgrade Software Authorization Code
Up to 80 active agents, 50 skillsets, 20 routing steps/skillset, 150 built-in announcements, 100 lines, and 50 skillset mailboxes
Supervisor Functions:
- Supervisor Help
- Silent Monitor
- Expected Wait Time
- Intelligent routing
- Skill-Based Routing
- Caller Input Routing
- Overflow Routing
- 100 Simultaneous Calls
- Call Center Reporting included
http://www.northernbellnetworks.comntbu0748.html$1.00 Nortel BCM 200/400 Call Center Basic to Professional Upgrade With Reporting Software Authorization Code:
Nortel Networks Call Center Basic to Professional Upgrade Software Authorization Code
Up to 80 active agents, 50 skillsets, 20 routing steps/skillset, 150 built-in announcements, 100 lines, and 50 skillset mailboxes
Supervisor Functions:
- Supervisor Help
- Silent Monitor
- Expected Wait Time
- Intelligent routing
- Skill-Based Routing
- Caller Input Routing
- Overflow Routing
- 100 Simultaneous Calls
- Call Center Reporting included