Avaya IPO 500V2 System SD Card MU-Law

Avaya IPO 500V2 System SD Card

This guide reflects maximum amounts of each item.
All items may not be used at the same time.

Maximum Capacity:

• 144 Analog Trunks
• 8 PRI or T-1 Circuit
• 128 SIP Trunks
• Up to 384 Digital Phones
• Up to 384 Single Line Devices
• Up to 384 IP Phone Extensions
• Up to 384 Nortel Phones
• Up to 384 SIP Extensions
• Up to 12 External Expansion Modules
• Caller ID built in on all lines
• 6 Port Voicemail
• Up to 128 Party Conference Bridge (Maximum of 2 - 64 Party Conference Calls)
• Network up to 32 sites with 1000 total users
• Remote Programming through High Speed Internet

Compatible Digital Phones

• 1400 Series - 1403, 1408, 1416, BM32
• 9500 Series - 9504, 9508
• Norstar M Series Phones - M7324, M7310, M7208, M7100
• Norstar T Series Phones - T7316e, T7208, T7100, T7406e
• Norstar Audio Conference Unit
• 5400 Series - 5402, 5410, 5420
• 4400 Series -
• 4400, 4400D, 4406D+, 4412D+, 4424D+, 4424LD+
• Compatible with External Expansion Modules only

Compatible IP Phones

• 1600 Series - 1603, 1608, 1616, BM32
• 9600 Series - 9608, 9610, 9611, 9620, 9620C, 9621G, 9630, 9630G, 9640, 9640G, 9641G, 9650, 9650C
• Nortel 1100 Series IP Phones - 1120E, 1140E, 1150E, 1100 Exp
• Nortel 1200 Series IP Phones - 1210, 1220, 1230, 1200 Exp
• 5600 Series - 5602, 5610, 5621

Other Compatible Phones

• Single Line Telephones
• Supports Message Waiting Indicator to SLT

Feature Enhancements:

• SIP Trunking Enhancements- Transparent Fax over G.711
• Multi-Site Networking Option (Requires Purchase of Preferred Edition Voicemail)
• Centralized Primary Voicemail- Preferred Edition (Minimum)
• Immediately Fail over to Backup Voicemail at secondary site- Preferred Edition (Minimum)
• Back up Voicemail will contain same configuration, greetings, voicemails, etc.

User Productivity Licenses:

• Mobile Worker (Requires License Purchase)
• Delivers one number access to mobile phones with call control as if they are in the office
• Ability to Twin your desk phone and cell phone to simultaneously ring cell phone with caller ID information passed to mobile phone
• Additionally place a call on hold, transfer to another extension, set up conference calls and listen to voicemail messages
• Make calls from your mobile phone showing the caller ID of the IPO phone system, rather than your cell phone number
• When used with Preferred Edition you may record your conversations and use Text to Speech
• Includes Onex Portal Application on smart phones for quick access to features. Compatible phones include Symbian Single Mode Version 4.0, Windows Mobile Version 5.0 & 6.0
• Tele Worker (Requires License Purchase)
• For employees who work from home full time
• Set presence and see presence of other users and send Instant Messagesv
• Includes Video Softphone license, and call control phone from desktop
• Calls can automatically transfer to a PSTN line if the internet goes down
• Includes Onex Portal license for easier access to features and call control from PC, while being used with softphone or IP hardphone
• PC call control features include click to dial, transfer, hold, and access to hundreds of speed dial numbers
• Conference Call Control- add, drop, record conference, mute and un-mute
• Includes access to Door Phone/ Opener control
• Separate Call History Logs for- All Calls, Incoming, Outgoing, Missed, and calls to voicemail
• Access to IP Office Directory as well as a Personal Directory of speed dials
• Inbox on PC for access to voicemail to email and voicemail call control
• Office Worker (Requires License Purchase)
• For employees who are primarily office based who would like call control from their PC
• Set presence and see presence of other users and send Instant Messages
• Includes Onex Portal license for easier access to features including click to dial, transfer, hold, and access to hundreds of speed dial numbers
• Conference Call Control- add, drop, record conference, mute and un-mute
• Includes access to Door Phone/ Opener control
• Separate Call History Logs for- All Calls, Incoming, Outgoing, Missed, and calls to voicemail
• Access to IP Office Directory as well as a Personal Directory of speed dials
• Inbox on PC for access to voicemail to email and voicemail call control
• Power User- All features of Mobile Worker, Tele Worker, Office Worker
• Customer Service Supervisor- (Advanced Edition)
• Set alarms for internal and external calls
• Run Manual or Scheduled call reporting on Customer Service Agents
• Wall boards to monitor calls in Real Time
• Customer Service Agent- (Advanced Edition)
• Designed for ACD Group Agents
• Gives the agent the ability to see his/her own performance daily with real time reports
• Receptionist Soft Console (Requires License Purchase)
• For a busy Receptionist for needs access to high levels of call control through her PC, while still using a hard phone to answer calls
• Up to 4 SoftConsoles can be licensed on a single IP Office system
• Through the Receptionist Onex Portal, she can control phone through computer by dragging and dropping to transfer a call, see who is on the phone with Presence settings, see how long a caller has been on hold, and see which users have a voicemail message waiting
• She can also deliver more information to users by transferring calls with message delivered on display of the user’s phone (i.e., angry customer, customer with order, priority caller, etc.)
• She can also see information on call queues such as how long a caller has been on hold in a queue and she can pull a caller from the queue
• Up to 8 queue groups can be configured and labelled for a specific hunt group
• Display a script on her screen that she can read to answer the phone for different types of callers
• ideal solution for a centralized receptionist who needs to see the status of callers at other sites with up to 10 tabs with 100 icons on each page for user status = 1000 users
• Voicemail: Essential Edition (Built Into System)
• Resides on System SD Card with Essential Edition
• Upgrade to Preferred or Advanced Edition- Requires a PC
• 40 Auto Attendant
• 4 Modes- Day, Night, Lunch, Break
• 2 Ports of voicemail includes 15 Hours of Storage
• 4 Ports of voicemail include 20 Hours of Storage
• 6 Ports of voicemail include 25 Hours of Storage
• Up to 1000 Mailboxes
• Comes with 2 ports, expandable up to 6 ports
• Voicemail must be programmed through the computer
• Voicemail to email built in with sync to Blackberry
• Dial by name directory built into voicemail
• Basic Call Queuing
• Visual Voicemail through soft key integration
• Fax tone detection
• Voicemail: Preferred Edition (Requires License Purchase)
• All Features of Essential Edition
• Requires Dedicated PC
• Up to 40 Ports with license upgrade
• Recording time based upon PC size, 1 MB per minute
• Centralized Voicemail Option
• Call Recording may be preset or enabled instantly
• Call recording can be stored in central database
• Maximum recording length of 60 minutes
• Call Queuing Announcements with estimated call waiting time
• Meet me conferencing with PIN number access
• Add people to conference bridge when needed
• Assign DID number to conference bridge
• Whisper Announce
• Cascaded Out calling
• Text to Speech Ability
• Campaign Manager- gathering of information from inbound calls such as spoken answers, answers can be retrieved by agent
• Voicemail: Advanced Edition (Requires License Purchase)
• Requires purchase of Preferred Edition
• All Features of Essential and Preferred Edition
• Record calls to a dedicated storage facility that can be searched and replayed via Contact Store
• Integration with 3rd party IVR software- customers can check status of orders, route calls through auto attendant, customers can complete survey information
• Agent Monitoring and reporting via Customer Call Reporter
• web based tool with real time monitoring
• Calls can be tracked cradle to grave (even when calls are transferred to another employee, you can hear entire recording)
• Supports up to 150 agents, 30 supervisors, 1 administrator
• Set alarms for internal and external calls
• Run Manual or Scheduled call reporting